Patient Billing Frequently Asked Questions
View frequently asked questions about patient billing at Main Line Health.
What does a bill from Main Line Health look like?
Can I use third-party payment platforms to pay my Main Line Health bill?
Main Line Health is not affiliated with any third-party online payment services outside of those officially listed on our site. To ensure your payment is received securely:
Electronic payments should be made only through our official MyChart portal.
Using unauthorized platforms may result in delays or misdirected payments. If you have questions or need assistance, please contact our customer service department at 484.337.1970.
Do you offer payment arrangements?
Main Line Health partners with AccessOne to help patients pay their medical expenses with affordable payment plans. The benefits of an AccessOne payment plan include flexible, 0%- or low-interest payment options, no credit reporting, no annual or hidden fees and easy payment methods. To get started, call 484.337.1970 or visit AccessOne.
Already paid?
Payments received after the statement date will appear on your next statement.
Do you offer paperless billing?
Will you bill my primary and secondary insurance carriers?
Yes, as a courtesy to our patients, Main Line Health will submit the bill to your insurance carrier. If you have a secondary insurance company, a claim will be sent to the secondary insurance company after the primary insurance company paid. You are requested to supply the pertinent billing information that the insurer may require.
Why did my insurance pay only a part of my bill?
Why did I receive a bill if I have insurance coverage?
You will receive a patient responsibility statement after your insurance processes our bill. The amount you are billed for is based on what your insurance communicates to us on an explanation of benefits (EOB). The EOB details how your insurance processed our bill and calculated your responsibility based on your individual insurance plan. If you believe your responsibility is inaccurate, please contact your insurer directly. View a list of accepted insurance.
My insurance should have paid my bill, what should I do?
Please verify that your insurance carrier has received and processed the claim. If the claim has not been processed, then carefully review your insurance policy or contact your insurance carrier to determine if the services and procedures are covered. Your insurance carrier will have the most accurate and up-to-date information about your policy and your claim. If your insurance company has questions, please have them contact Main Line Health at 484.337.1970 to verify that the most up-to-date insurance information is on file.
What should I do when my insurance carrier has changed?
When you experience any changes regarding your health insurance you should advise the hospital registrar at the time of service.
Does Main Line Health accept assignment from Medicare?
Yes, we do. By accepting assignment, Main Line Health agrees not to bill the patient for any charges Medicare disallows. However, we do bill patients for deductibles, coinsurance and non-covered services. There are instances when Medicare may not cover certain procedures or frequency of treatment. If that applies, you will be given the Advance Beneficiary Notice (ABN). The purpose of the ABN form is to let you know in advance that certain services may not be covered and to advise that you may be responsible for payment of these charges. An ABN gives you the option to accept or refuse the items or services in cases where Medicare denies payment.
For more information about your Medicare coverage, please contact the Medicare Beneficiary Office at 800.633.4227 or medicare.gov
What does "in-network" and "out-of-network" mean?
What if I don't have insurance?
Why do I receive separate bills from the hospital and from the physician?
When a provider performs these services, they are generally required to submit their bill separate from the hospital's bill.
For example, if you came to the emergency room and had an X-ray and laboratory tests, you may receive a bill from the hospital for technical resources, a bill from the emergency room physician for professional services, a bill from the radiologist for interpreting any X-rays, and a bill from the pathologist for analyzing any specimens taken.
I see the same item listed on the physician's bill and the hospital bill. Why?
Every hospital visit involves both physician and hospital resources. Although the hospital and the provider may use the same language to describe each charge, their bills are for separate services. The physician's bill will be for professional assessment, direction and oversight. The hospital's bill will be for the technical resources, including procedures and equipment, medications and supplies.
Why am I getting a bill now, when services were provided so long ago?
Main Line Health will send you a bill after we have received payment from your insurance carrier and it is confirmed there is still a balance due from you. The length of this process depends on how long it takes to receive a response from your insurance carrier and whether there is secondary insurance.
Why do I have more than one account number?
Is there any help available if I am experiencing a financial or medical hardship?
Yes, please contact the Main Line Health patient billing customer service at 484.337.1970.
Can I receive a medical assistance application?
Yes, please contact the Main Line Health patient billing customer service at 484.337.1970.
Are Main Line Health satellite health centers considered free-standing clinics or provider-based facilities?
What is a hospital outpatient department (HOPD)?
Hospital outpatient department practices (HOPDs) are considered departments of a hospital entity, even if the practice is in an offsite location. Because the hospital licenses these practices and employs the staff involved in patient care, they are designated as hospital outpatient departments under federal guidelines.
Main Line Health is focused on meeting the evolving health needs of our communities while delivering safe, high-quality, equitable and affordable care to our patients. Hospital outpatient departments will be better positioned to:
- Manage complex care, including advanced medication therapies
- Ensure long-term access to essential services
While your care team and location will stay the same, the services we offer and the way we bill for services may be different.
Can I have lab work performed at Main Line Health?
What should I do when my visit to the emergency room is a result of an automobile accident?
When you are involved in an automobile accident, contact your automobile insurance carrier. The adjuster will give you a claim number specific to the accident and request that you complete and return a questionnaire that describes how and when the accident occurred. In order for Main Line Health to properly bill your automobile insurance you must provide us with your automobile policy and claim number. You can provide this information to our customer service department at 484.337.1970. You may also be requested to provide a personal injury protection (PIP) form to your medical insurance carrier. Please provide this form promptly so your bill can be processed.
If I have a quality of care or misdiagnosis concern, who should I contact?
Depending on where your service(s) were performed, any one of our patient advocates can assist you with a quality of care or misdiagnosis concern. Please contact a patient navigator:
- Lankenau Medical Center : 484.476.2345
- Bryn Mawr Hospital : 484.337.3075
- Paoli Hospital : 484.565.1090
- Riddle Hospital: 484.227.3686
- Bryn Mawr Rehab: 484.596.5599