Important Update for Patients with UnitedHealthcare

Important information about your UnitedHealthcare coverage

Main Line Health is currently negotiating a new agreement with UnitedHealthcare (UHC) to ensure we can continue providing the high-quality, patient-centered care our communities know and trust.

For nearly a year, we have been working to reach an agreement that protects patient access and addresses ongoing challenges that can delay or disrupt care. To date, UHC has not taken meaningful steps to resolve these issues.

Our current agreement with UHC is set to end on June 30, 2026.

Until then, nothing changes. You should continue receiving care at Main Line Health as you normally would.

Who is impacted

These negotiations affect patients covered by UnitedHealthcare:

• Commercial (employer-sponsored and ACA Marketplace) plans
• Medicare Advantage plans

Across all Main Line Health entities: Lankenau Medical Center, Bryn Mawr Hospital, Paoli Hospital, Riddle Hospital, Bryn Mawr Rehab Hospital, Main Line HealthCare and all of Main Line’s ancillary services.

Main Line Health has never been contracted with United’s Medicaid enrollees, and will remain out of network until reasonable terms are agreed upon by the parties. Patients with traditional Medicare and/or UHC Medigap/Supplemental plans are not impacted.

Why are we negotiating?

Main Line Health provides high-quality, patient-centered care across our region, from primary care and specialty services to advanced procedures, rehabilitation, behavioral health and home-based care.

To continue delivering that care, we need agreements with insurers that reflect:

• The rising cost and complexity of care
• The need for timely access to services
• A more efficient experience for patients and providers

However, our current relationship with UnitedHealthcare includes ongoing challenges that directly impact patient care:

• Reimbursement that has not kept pace with the cost of delivering care
• Delays, denials and prior authorization requirements that can slow or interrupt care
• Administrative burden and audit activity that adds complexity for care teams and patients
• Slow progress in negotiations from UHC, delaying resolution

These issues can delay care, create confusion and lead to higher out-of-pocket costs for patients.

Our goal

We are working to reach an agreement that:

• Protects your access to Main Line Health
• Supports timely, uninterrupted care
• Reduces unnecessary administrative barriers
• Ensures we can continue investing in services across the communities we serve

We are committed to agreement. However, doing so will require UnitedHealthcare to take meaningful action to address these longstanding issues.

Take action

Your voice matters

Patients play an important role in helping ensure continued access to care. Here’s what you can do:

• Contact UnitedHealthcare: Call the number on the back of your insurance card and tell them it’s important to keep Main Line Health in-network.
• Talk to your employer or HR team: If your insurance is through work, ask about plan options and advocate for continued access.
• Speak with your broker: If you purchased coverage through a broker, ask about plans that include Main Line Health.
• Stay informed: Check back here regularly for updates or call our dedicated hotline at 610.400.1895.

Frequently asked questions (FAQs)

What is happening?

Main Line Health is negotiating with UnitedHealthcare (UHC) to reach a new agreement that reflects the cost and complexity of care and supports continued access for patients. While these types of negotiations are common, we have put forward proposals and responded to UHC’s proposals, but UHC has not meaningfully engaged on key issues.

Why is this happening?

Main Line Health is working to address several ongoing challenges with UnitedHealthcare, including:

• Reimbursement that has not kept pace with the cost of care
• Delays, denials and prior authorization requirements
• Administrative burden and audit activity

When does the current contract with UnitedHealthcare end?

Our current agreement with UnitedHealthcare is set to end on June 30, 2026.Until then, nothing changes. You can and should continue to receive care at Main Line Health hospitals, facilities and clinics as usual.

I have a UnitedHealthcare plan. What does this mean for me?

Nothing changes today. Main Line Health remains in-network with UnitedHealthcare, and you should continue receiving care as usual.

Which UnitedHealthcare plans are affected?

These negotiations impact UnitedHealthcare:

• Commercial (employer-sponsored and ACA Marketplace) plans
• Medicare Advantage plans

Main Line Health has never been contracted with United’s Medicaid enrollees, and will remain out of network until reasonable terms are agreed upon by the parties. Patients with traditional Medicare and/or UHC Medigap/Supplemental plans are not impacted.

Which Main Line facilities and providers are impacted?

All Main Line Health entities are included: Lankenau Medical Center, Bryn Mawr Hospital, Paoli Hospital, Riddle Hospital, Bryn Mawr Rehab Hospital, Main Line HealthCare and all of Main Line’s ancillary services.

What can I do to protect my in-network access to Main Line Health?

• Contact UnitedHealthcare: Call the number on the back of your insurance card and tell them how important continued access to Main Line Health is for you and your family.
• Talk to your employer or HR manager: They may be able to advocate on your behalf or explore plan options that include to Main Line Health in-network during open enrollment.
• Speak to your broker: If you purchased coverage through a broker, they can help you understand alternative plan options.
• Stay informed: Please continue to visit this page for updates or call our patient hotline at 610.400.1895 for the latest updates.

What if I’m in the hospital when the contract ends?

If you are admitted to the hospital before June 30, 2026, your care will continue to be covered at in-network rates for the duration of that admission.

What should I do in case of an emergency?

Emergency care is always covered at in-network rates. If you or a loved one experiences a medical emergency, please go to the nearest emergency room.

What if I have a procedure scheduled after June 30, 2026?

There is still time to reach a new agreement. If you are concerned, contact your provider’s office. They can help you evaluate options such as moving your procedure to an earlier date or discussing coverage alternatives.

How can I stay updated on the negotiations?

For more information, please continue to visit this page for updates or call our patient hotline at 610.400.1895 for the latest updates and information.