Lankenau Medical Center

Campus map

Lankenau Medical Center campus is divided into three zones to help you find your way—Zone A, Zone B and Zone D. Each zone has its own parking garage, entrance and lobby. Refer to this directory of departments, services and rooms to identify the building, zone and floor of your destination. Once you have entered the correct zone, there are directories at each elevator that list the destinations they serve, and signs in the hallways to help direct you to your destination. If you need wheelchair assistance or help getting to your destination, please ask at an information desk in Lobby A, B or D or call Volunteer Services at 484.476.2138 or 484.476.2345.

Download a printer-friendly PDF of our campus map, including floor and department listing

Parking

Self-parking is available in garages A, B and D. Valet parking is available at the Main Lobby. There is also a handicap-accessible parking lot next to the Heart Pavilion.

Parking payment and discounts

All campus parking garages will accept electronic payment only. No cash is accepted for parking. Only credit or debit cards can be used for payment.

Discounts for seniors, veterans and those with disability are available with a valid ID. These discounts must be obtained from hospitality/greeter desks. These desks are located in the Main Lobby and the hallway to Garage B foyer.

All self-parkers (non-employees) must keep their ticket for any payment, clinical validations or standard discounts (senior, ADA or veteran).

Payment can be made in the lane upon exiting the garage or at a pay station in advance. Pay stations are located at:

• Garage A stairwell
• Main Lobby
• Garage B foyer
• Heart Pavilion entry bridge level
• Emergency Department entrance

Public transportation

Lankenau Medical Center is served by local SEPTA train and bus routes. To find routes and schedules, map your trip or learn about possible delays, visit SEPTA.org.

• By train: From Philadelphia’s 30th Street Station, Suburban Station or Jefferson Station, take SEPTA’s Regional Rail Paoli/Thorndale Line to Overbrook station. From Overbrook station, it’s a 15-minute walk up City Avenue to Lancaster Avenue, then west along Lancaster Avenue to the hospital.
• By subway and bus: Take the Market-Frankford elevated line (the "El") to the 69th Street terminal, and transfer to the 105 bus to Lankenau Medical Center. The G bus also stops at the hospital.

Visitor hours

Patients are permitted to have visitors from 8 a.m. to 9 p.m., Monday through Sunday, as long as it is not disruptive to their healing. Patients are permitted to have two visitors at a time, and visitors are allowed to swap out throughout the day. Visitors can request to stay overnight with patients. Children below the age of 12 must be accompanied by an adult.

Visitation is always at the discretion of the patient's care team. Main Line Health staff will facilitate this to the best of their ability and may need to limit or restrict visitors to protect the health, privacy and safety of the patient. The patient has the right to be made aware of any clinical limitations or restrictions.

Visitor amenities

• Lounges: You 're invited to use the lounge available on each patient floor as a quiet place to visit, read and relax.
• Spiritual care and meditation room: Chaplains, who are spiritual care professionals, provide religious, spiritual and emotional support to persons of any or no religious tradition. Care includes empathetic listening, crisis or brief pastoral counseling, guided meditation, spiritual resources such as providing religious texts, supportive care surrounding difficult decisions, prayer and sacramental support. Chaplains are also able to help with special dietary needs related to faith, culture or tradition and can help patients honor rites and rituals specific to their own traditions. To talk with a chaplain, call 484.476.2020. For your comfort, an interfaith prayer and meditation room is located on the first floor and available 24 hours a day.
• ATM: For your convenience, an ATM is located in Lobby B near the Atrium Café.
• Gift shop: The Lankenau Medical Center gift shop, located in the main lobby, provides encouragement and support to the hospital community by offering a variety of thoughtful get-well gifts and convenience items to comfort and cheer. Call 484.476.2718 to place a get-well gift order. Orders placed within one hour of closing are delivered the same day.

As part of Main Line Health, we provide you the services of an exceptional team of highly skilled and dedicated individuals. While each staff member is a specialist in his or her chosen field, we all share a common commitment to your good health and well-being.

Providing a safe environment for patients, staff and the community is integral to our focus of delivering high-quality care. Main Line Health requires visitors to obtain a temporary visitor's badge from our Greeter Service Ambassadors located at the main entrance of our hospitals. A government-issued ID (state ID, driver's license, passport, etc.) is required to receive a visitor's badge.

View the Lankenau Medical Center patient guide (PDF)

Our staff is available to help you and your loved ones with questions or concerns about your visit and to explain hospital policies and procedures. Main Line Health encourages you and your loved ones to openly communicate with your physicians, nurses and other caregivers to resolve your questions and concerns. We want you and your loved ones to feel comfortable raising questions, concerns or other issues. 

To share concerns, suggestions or information about your experience with Lankenau Medical Center, call our Patient Experience Department at 484.476.2345. 

You can also contact the Main Line Health Patient Relations Department by calling: 484.337.2662.  

You or your representative can file a written grievance by mail to the Regulatory Department, Gerhard Building, 130 South Bryn Mawr Avenue, Bryn Mawr, PA 19010, or fax to 484.337.2013, or email MLHPatientRelations@mlhs.org.  

Please note that this fax number is not to be used for medical record requests

• Main number: 484.476.2000
• Billing customer service: 484.476.2128
• Blood Donor Center: 1.800.35.BLOOD (1.800.352.5669)
• Cashier: 484.476.2058 or 484.476.6445
• Chaplain: 484.476.2020
• Community education: 1.866.CALL.MLH (1.866.225.5654) 
• Gift shop: 484.476.2718
• Home care services: 484.580.1500 
• Hospital operator: Dial 0 from hospital phone 
• Information desk: 484.476.2215
• Interpreters: Dial 0 from hospital phone
• Nutrition counseling: 484.476.8477
• Patient advocate: 484.476.2345
• Physician referral: 1.866.CALL.MLH (1.866.225.5654) 
• Radiology scheduling: 484.476.3100 
• Security: 484.476.2222
• Social work: 484.476.2171
• Speech and hearing impaired calling assistance: Dial 0 from hospital phone
• Volunteer office: 484.476.2138

Nearby hotels

• Courtyard by Marriott Philadelphia City Avenue
• Hilton Philadelphia City Avenue
• Residence Inn by Marriott Philadelphia Bala Cynwyd
• Holiday Inn & Suites Philadelphia W - Drexel Hill, an IHG Hotel

HOSTS for HOSPITALS

HOSTS for HOSPITALS (HfH) is a nonprofit agency which since 2000 has provided deeply discounted lodging and support as a caring response to the housing needs of patients and their families who come to Greater Philadelphia for specialized medical care.

The cost per family is $20 per night. HfH offers two types of housing:

• At Host-homes with Host-families present as well
• At Private Housing, e.g., hotels, Airbnbs, in-law suites, cottage houses, apartments, vacant homes/apartments whose owners are away.

Please view this guest-testimonial video about how wonderful it was to be a HfH guest.

An easy online application may be submitted.

To apply by phone or for more information: (O) 484-380-2999 | lodging@hostsforhospitals.org